Frequently Asked Questions
Is Tiny Origin StepBuddy suitable for my baby's age?
Tiny Origin StepBuddy is designed for babies who are learning to sit, crawl, stand and take their first steps. It's ideal during the early stages of mobility when little tumbles are a normal part of development.
Does it restrict my baby's movement?
Not at all. The lightweight design allows your little one to crawl, stand, walk and explore naturally while wearing it.
Can it be adjusted as my baby grows?
Yes. The shoulder straps are fully adjustable, making it easy to achieve a comfortable fit for different sizes.
Where are you located?
Our head office is located in Sydney, New South Wales
How much does shipping cost?
Shipping is free on all orders to Australia!
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How can i contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at Tinyoriginco@gmail.com. Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Is it machine washable?
Yes. We recommend washing it on a gentle cycle with cold water and allowing it to air dry to help maintain its softness and shape.
Why do parents love Tiny Origin StepBuddy?
Parents tell us they love the extra peace of mind it provides during one of their baby's biggest milestones. It's a simple way to help support everyday exploration while celebrating every little achievement.